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Improving interaction with users through listening and innovation in public services
Improving interaction

Towards simple, efficient and fair public administration.
The missions of the Secretariat-General for Government Modernisation (SGMAP) include improving services for users and making government simpler, more efficient and fairer.

And one of its strategies of choice is to listen to users and staff in order to gather ideas and suggestions for improvements, through the use of various tools such as the participatory government websites – or –, a representative group of users and/or quantitative or qualitative surveys concerning users’ principal life events

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